Delete your MERUX account

You can delete your MERUX account and its data at any time — from inside the app, or here if you no longer have it installed.

In the app (immediate)

If you still have MERUX installed, this is the fastest way — the account is closed straight away.

  1. Open MERUX and go to the menu on the home screen.
  2. Tap Settings.
  3. Tap Delete account and confirm.

Here on the web

Enter the email address your MERUX account uses. We send a 6-digit code to that address; entering it confirms the request is really yours. No account is deleted before the code is confirmed.

Request deletion

We'll email you a confirmation code.

Use the address you signed in with — your Google, Apple or Microsoft account.

What gets deleted

  • Your profile and sign-in access
  • Your vehicles and charger settings
  • Guest and family access you granted
  • Notifications and app preferences
  • Your subscription and payment records

What we have to keep

  • An archived record that the account existed, including the name and email it was registered with
  • Charging session records used in reports already issued

Kept only to meet German commercial and tax record-keeping duties, then deleted.

Before you start

  • A charging session must not be running — stop it first, then request deletion.
  • Accounts that also have MERUX admin portal access cannot be deleted this way; contact us instead.
  • Deletion is permanent. Charging history and reports cannot be restored afterwards.

How long it takes

Deleting in the app takes effect immediately. A request made here is carried out within 30 days, as required by Art. 12(3) GDPR — usually much sooner.

Questions about your data? privacy@bluepolicy.ai · Privacy Policy

Delete your MERUX account | MERUX