Delete your MeruX account

You can delete your MeruX account and its data at any time — from inside the app, or here if you no longer have it installed.

In the app

If you still have MeruX installed, you can do it right in the app.

Open MeruX and go to the menu on the home screen.
Tap Settings.
Tap Delete account and confirm.

Here on the web

Sign in to continue

To delete your account here, sign in first, with email, Google, Apple or Microsoft, just like in the app.

What gets deleted

Your profile and sign-in access
Your vehicles and charger settings
Guest and family access you granted
Notifications and app preferences
Your subscription and payment records

What we keep

Your account data for 30 days after deletion (recovery period), so you can restore the account by signing in to the app. After that, your name, email and other direct identifiers are removed.
A pseudonymized record that the account existed — without name, email, phone number, address, profile picture or third-party credentials — for at most 90 days
Charging session records used in reports already issued, kept for up to 10 years as accounting records (§ 147 AO)

After the retention period expires, data is automatically deleted or anonymized unless statutory retention obligations require otherwise.

Before you start

A charging session must not be running — stop it first, then request deletion.
Accounts that also have MeruX admin portal access cannot be deleted this way; contact us instead.
For 30 days you can restore the account by signing in to the app. After that, deletion is permanent — charging history and reports cannot be restored.

When it takes effect

Both ways take effect immediately — in the app, and here as soon as you confirm. For 30 days you can restore the account by signing in to the MeruX app; after that it is gone for good.

Questions about your data? privacy@bluepolicy.ai · Privacy Policy